FAQ
How Do I Track My Order?
We process and ship orders promptly within 24-48 hours of placement.
Once your order has been dispatched, you will receive an email notification containing tracking information. This email includes detailed tracking details to help you monitor your package. Simply use the provided tracking information to track your package via our delivery partner's website.
How Long Will It Take to Receive My Order?
We offer free shipping worldwide and work with the best carriers to ensure timely delivery. Orders are processed within 24-48 hours and dispatched promptly. Delivery times vary 7 to 15 days depending on your location.
How Long Will It Take to Receive My Refund?
After returning your items, you should receive your refund within 10 working days once the items have reached our warehouse. You can track the progress of your return using the tracking number provided by your chosen carrier. The 10-day processing period begins when the package reaches our warehouse.
Once the refund has been issued, you will receive a confirmation email. Please note that it may take up to 3 business days for the refund to reflect in your bank account. If you haven’t received your refund within this timeframe, contact us at support@3ibstore.com for assistance.
What Is Your Return Policy?
We accept returns within 14 days of receiving your order, no questions asked. To qualify, the return shipment must be sent back to us within these 14 days.
How Do I Make a Return?
Making a return is easy! Here’s how:
- Send an email to support@3ibstore.com within 14 days of receiving your order to notify us of your intent to return.
- Our team will provide you with detailed return instructions.
- Follow the instructions to complete the return process.
Do You Ship to My Country?
Yes, we deliver worldwide! Orders are shipped with trusted carriers such as DHL, UPS, and local partners to ensure reliable delivery.
What Are the Shipping Costs?
We provide free shipping worldwide for all orders, regardless of destination.
Do You Offer Warranty on Your Products?
We stand by the quality of our products and offer warranties covering manufacturing defects and workmanship issues. Warranty terms and conditions may vary by product. For specific warranty information, feel free to contact us at support@3ibstore.com.
Can I Cancel or Change My Order?
Due to our fast order processing system, changes or cancellations are not possible once an order has been placed. Please double-check your order before finalizing payment. For any concerns, contact our support team at support@3ibstore.com. We’re here to assist you within the constraints of our rapid processing system.